We are authorised and regulated by the Financial Conduct Authority (FCA), and as such we are required to meet certain standards in our contact with you:
• We are required to act with integrity and with due skill, care and diligence
• We must have due regard for our customers interests and treat them fairly.
• We must communicate information to our customers in a way which is clear, fair and not misleading.
• We must ensure the suitability of our advice, and our customers should be entitled to rely upon our judgment.
If you want more information on this topic, you can follow this link to the FCA's website.
To contact the FCA for any reason, you can follow click here. If you want to see what information the FCA is currently displaying for consumers, you can follow this link. If you want to contact the Financial Ombudsman Service you can follow this link. Information on how to make a complaint or when to approach the Ombudsman can be found here.